ContactPoint 360 is a global CX partner headquartered in Pharr, TX, offering call center services (41% of focus), customer service outsourcing (29%), back‑office outsourcing (19%) and sales outsourcing (11%). The company serves a diverse set of industries, including medical (11%), financial services (10%), energy & natural resources (10%), retail (10%) and government (8%). With a workforce of 1,000‑9,999 employees, ContactPoint 360 operates offices in the United States, Canada, Colombia, Egypt, the Philippines, Jamaica, Mexico, and India. Their tagline, "CX That Pays Dividends," reflects a focus on delivering measurable ROI through intelligent customer experiences.
Weekly operating schedule and service dispatch availability.
24 × 7 availability
Round-the-clock coverage across time zones — reach the team any day, any hour.
Key people
Leadership and practice leads guiding client engagements.
1 Leaders
Asad Mirza
Founder and CEO
Founder and CEO of ContactPoint 360; leads the company’s CX, EX and AI solutions.
Benchmarks
How this agency compares with others in its home country and city.
How ContactPoint 360 compares to other companies based on profile strength?
In United States
See how ContactPoint 360 is positioned among 200 companies from United States based on profile strength. A below average profile shows how complete, reviewed and recognised the agency is on W3elites.
How much does ContactPoint 360 charge for their services compared to other companies in United States?
In United States
ContactPoint 360 charges $25 - $49/h
FAQs
Why Choose ContactPoint 360 Over Building an In-House Team?
ContactPoint 360 brings a global CX partnership with 1,000‑9,999 employees spread across the U.S., Canada, Colombia, Egypt, the Philippines, Jamaica, Mexico, and India. Our 41% focus on call center services and 29% on customer service outsourcing means we deliver specialized expertise and scalable resources that would be costly and time‑consuming to develop internally.
What Core Services Does ContactPoint 360 Offer?
We specialize in Call Center Services (41%), Customer Service Outsourcing (29%), Back‑Office Outsourcing (19%), and Sales Outsourcing (11%). These services are designed to enhance customer experience, streamline operations, and drive measurable ROI for our clients.
Which Industries Can Benefit From ContactPoint 360’s CX Solutions?
Our portfolio spans medical (11%), financial services (10%), energy & natural resources (10%), retail (10%), and government (8%), among others. Whether you’re in HVAC, insurance, real estate, or eCommerce, we tailor our CX strategies to meet industry‑specific needs.
What Are the Minimum Project Size and Pricing for ContactPoint 360?
We start at a minimum project size of $1,000+, with hourly rates ranging from $25 to $49. This flexible pricing structure allows businesses of all sizes to access high‑quality CX services without a large upfront commitment.
Where Is ContactPoint 360’s Global Presence?
Headquartered in Pharr, TX, we operate offices in Montreal, Toronto, Bogotá, Cairo, Cebu City, Montego Bay, San Pedro Garza García, and Bengaluru. This global footprint ensures 24/7 coverage and localized support for clients worldwide.
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